Refund policy
Last updated: June 2026
At Thredova, every piece is made to order with care. Please read this policy carefully before placing your order.
Overview
Because each Thredova item is made after your order is placed, we are unable to accept standard returns for wrong size ordered, change of mind, or buyer’s remorse.
If something arrives damaged, defective, or incorrect, we will make it right.
| Product Type | Return / Replacement Window |
|---|---|
| Made-to-order apparel | 14 days from delivery for damaged, defective, or incorrect items |
1. Made-to-Order Apparel
Thredova apparel is made to order. This means your item is created after your order is placed rather than pulled from pre-made inventory.
Because of this, we do not accept returns or exchanges for:
- Wrong size ordered by the buyer
- Change of mind
- Buyer’s remorse
- Preference for a different color or style after purchase
- Items that have been worn, washed, or used
Please review the product details, color options, and size chart carefully before placing your order.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We will review the issue and make it right with a replacement or refund when appropriate.
We cover issues such as:
- The item arrives damaged
- The item has a clear manufacturing defect
- The print quality is significantly below standard
- You received the wrong item, size, color, or design
To request help with a damaged, defective, or incorrect item, please email us with:
- Your order number
- Clear photos of the item and issue
- A brief description of the problem
Once we review the issue, we will let you know whether a replacement or refund is the best solution.
3. Color, Garment, and Print Variations
Slight color variation is normal and is not considered a defect.
Comfort Colors tees are garment-dyed, which gives each shirt its soft, lived-in color. This process can create subtle variation from piece to piece. Screen settings, lighting, garment color, and the printing process can also affect how colors appear.
Small variations in placement or color are normal for made-to-order apparel and are not grounds for return or refund unless the print quality is significantly below standard.
4. Cancellations
You may request cancellation within 24 hours of placing your order.
After that window, your order may already be sent into production and cancellation may no longer be possible.
If you need to cancel, please email us as soon as possible at hello@thredova.com.
5. Refund Process
If your refund is approved:
- You will be notified by email
- Approved refunds are processed within 7–10 business days
- Refunds are returned to your original payment method
- Original shipping costs are non-refundable unless the issue was our error
Late or missing refunds?
- Check your bank account first
- Contact your credit card company — posting can take several days
- Contact your bank
- If still unresolved, contact us directly and we will investigate
6. Sale Items
Sale items are still covered if they arrive damaged, defective, or incorrect.
However, sale items are not eligible for return or exchange due to wrong size ordered, change of mind, buyer’s remorse, or preference for a different color or style.
7. Gifts
If an item was purchased as a gift and arrives damaged, defective, or incorrect, please contact us with the order number and clear photos.
Refunds are issued to the original payment method used at checkout. If a replacement is approved, we can send the replacement to the original shipping address or another confirmed address when possible.
8. Return Shipping
- Please contact us before sending anything back
- Do not send returns to our production partners
- If a return is required because of our error, we will provide instructions
- If a return is approved for any other reason, return shipping costs are the buyer’s responsibility
- Original shipping fees are non-refundable unless the issue was our error
Contact Us
Have a question about your order? We’re here to help.