Shipping policy
Last updated: June 2026
At Thredova, every piece is made to order with care. Please read our shipping policy carefully so you know what to expect before placing your order.
1. Order Processing Times
Before your order ships, it goes through a short order hold and production period.
| Order Stage | Estimated Time |
|---|---|
| Cancellation window | 24 hours after purchase |
| Made-to-order production | Usually ships within 7 business days after production begins |
| U.S. delivery after shipment | Usually 2–5 business days |
Please note:
- Every Thredova item is made to order.
- We allow a 24-hour cancellation window before sending your order into production.
- Production time is separate from shipping time.
- Orders placed on weekends or public holidays begin processing the next business day.
- During peak seasons, holidays, or sitewide sales, production and carrier delivery may take slightly longer.
- You will receive a shipping confirmation email with tracking information once your order has shipped.
2. Shipping Methods & Delivery Times
Domestic Shipping — United States
| Shipping Method | Estimated Delivery After Shipment |
|---|---|
| Standard U.S. Shipping | 2–5 business days |
Estimated total delivery time:
Most U.S. orders arrive within approximately 5–13 business days from the order date, including the 24-hour cancellation window, production, and shipping.
Please note:
- Delivery estimates begin from the date of shipment, not the date of order.
- Delivery times are estimates only and are not guaranteed.
- Delays caused by weather, carrier issues, holidays, or circumstances outside our control may extend delivery time.
- Orders shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, or military addresses may take longer.
3. Shipping Carriers
Orders are shipped through trusted carrier networks, which may include:
- USPS
- UPS
- FedEx
- Other available carrier partners depending on the production facility and destination
Because Thredova items are made to order, your order may ship directly from one of our production partners rather than from Twin Falls, Idaho.
4. Shipping Costs
Shipping costs are shown clearly at checkout before you place your order.
Free U.S. Shipping: We offer free U.S. shipping on orders over $85.
If your order does not qualify for free shipping, the available shipping rate will be displayed at checkout based on your order and delivery address.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing:
- Your tracking number
- A link to track your order
- Available delivery updates from the carrier
You can track your order at any time through:
- The link in your shipping confirmation email
- Your Thredova account order history, if you created an account
- The carrier’s website using your tracking number
Please note:
- Tracking information may take up to 24 hours to update after your order ships.
- Carrier scans and delivery updates are controlled by the shipping carrier.
6. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
- Thredova is not responsible for orders delivered to an incorrect address provided by the buyer.
- If you notice an address error after placing your order, contact us immediately. We will do our best to correct it before production or shipment.
- Once an order has shipped, we cannot redirect it to a new address.
- Additional shipping charges may apply if an order is returned due to an incorrect or incomplete address and needs to be reshipped.
7. Lost or Stolen Packages
Lost Packages: If your tracking shows your package as delivered but you have not received it:
- Check around your property, mailbox, porch, and delivery area.
- Check with neighbors or household members.
- Contact your local post office or carrier facility.
- Wait 2–3 business days, as packages are sometimes marked delivered before final delivery.
- Contact us if the package still has not arrived and we will help you review the next steps.
Stolen Packages: Thredova is not responsible for packages stolen after delivery confirmation.
Lost in Transit: If your package appears genuinely lost in transit, with no movement on tracking for 10+ business days, please contact us and we will work with the carrier or production partner to help resolve the issue.
8. Damaged Packages
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
- Take clear photos of the damaged packaging and item.
- Email us with your order number and photos.
- We will review the issue and arrange a replacement or refund when appropriate.
Please do not discard damaged items or packaging until the issue is resolved, as photos or packaging details may be needed to process the claim.
9. Undeliverable Packages
Packages may be returned as undeliverable if:
- The address provided was incorrect or incomplete.
- The package was refused at delivery.
- The carrier was unable to complete delivery.
- The package was not collected from the carrier when pickup was required.
If your package is returned as undeliverable:
- We will contact you to confirm the shipping address.
- You may be responsible for the cost of reshipping.
- If you choose not to have the item reshipped, any approved refund will exclude original shipping costs.
10. International Shipping
Thredova is currently focused on U.S. shipping. If international shipping is available at checkout, delivery times, shipping costs, duties, taxes, and carrier availability may vary by destination.
Customs & Import Taxes
- International buyers are responsible for any customs fees, import duties, taxes, or other charges required by their country.
- These charges are not included in your order total unless specifically shown at checkout.
- Thredova has no control over customs charges and cannot predict what they may be.
- Customs delays are outside our control and are not grounds for refund.
11. Made-to-Order Shipping
For made-to-order Thredova items:
- Your item is created after your order is placed.
- We allow a 24-hour cancellation window before production begins.
- Your order may ship from a production facility outside Idaho.
- If your order contains multiple items, they may ship separately.
- Tracking information will be provided once your order ships.
12. Holiday & Peak Season Shipping
During busy periods, including holidays and sitewide sales, production and delivery may take longer than usual.
Please be aware that:
- Production times may be slightly longer than usual.
- Carrier networks experience higher volume and delays are possible.
- We recommend ordering early for gifts, holidays, and time-sensitive occasions.
- Thredova cannot guarantee delivery by a specific date unless that guarantee is clearly stated at checkout.
13. Shipping to PO Boxes & Military Addresses
- We ship to PO Boxes when supported by the carrier.
- We ship to APO/FPO/DPO military addresses when supported by the carrier.
- Some shipping methods and carriers may not be available for PO Boxes or military addresses.
- Delivery times to military addresses may be longer than standard estimates.
14. Packaging
Thredova items are packed with care by our production partners and shipped directly to you.
- Packaging may vary depending on the production facility and item ordered.
- We aim to avoid unnecessary waste where possible.
- Because items are made to order, packaging may differ slightly between shipments.
15. Contact Us
If you have any questions about your shipment or our shipping policy, please reach out:
🌐 Website: https://thredova.com
We aim to respond to shipping inquiries within 1–2 business days.